Right of withdrawal for consumers


1.1 If the customer is a consumer, he has a right of withdrawal in accordance with the following provisions:

1.2 Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods (or the last goods, part consignment or piece in the case of a contract for several goods of a uniform order or the delivery of goods in several part consignments or pieces) without giving reasons. To exercise your right of withdrawal, you must send us:

David Altrath Photography
David Altrath
Dennerstrasse 1
Phone: +49 17643992357
e-mail: shop@davidaltrath.com 

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) about your decision to revoke this contract. You can use the model cancellation form on our website or send us another clear declaration. If you make use of this option, we will send you confirmation of receipt of such revocation without delay (e.g. by e-mail).

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period and that you have returned the goods via our online return center within the period defined below.

1.3 Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including the delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods without delay, and in any event no later than 14 days from the day on which you notify us of the cancellation of this contract to

David Altrath Photography
David Altrath
Dennerstrasse 1
Phone: +49 17643992357
e-mail: shop@davidaltrath.com

to return or hand over the goods. The deadline is met if you send the goods before the expiry of the period of 14 days. You shall bear the direct costs of returning the goods.

1.4 Exceptions to the right of withdrawal

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
The right of withdrawal does not exist or expires for the following contracts:

– for the delivery of goods which are not suitable for return for reasons of health protection or hygiene and whose seal has been removed after delivery or which have been inseparably mixed with other goods after delivery due to their nature;

– for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery;

– for the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs

– for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;

– in the case of services, if David Altrath has provided them in full, and you have noted and expressly agreed before placing the order that we may start providing the service, and you lose your right of withdrawal on full performance of the contract;

Sample cancellation form

(complete and return this form only if you wish to withdraw from the contract)

  • To:
    David Altrath Photography
    Dennerstraße 1
    22307 Hamburg
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

(*) Delete as appropriate.